FAQ

WHO CAN I CONTACT FOR ANY INQUIRIES AND ISSUES? 

Contact us at ecoscooterco@gmail.com for any inquiries and issues.  We respond within 24 hours. 

WHEN WILL MY ORDER BE PROCESSED? 

All orders are handled and shipped out from our warehouses. Please allow extra time for your order to be processed during holidays.

We process orders between Monday and Friday. Orders will be processed within 1 business day from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

Once you place your order, please allow 24 hours to process your orders. After that, it will take 15-30 business days for delivery in the United States, and 21-40 business days for international orders (depending on location).

WILL I BE CHARGED WITH CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

WHAT METHODS OF PAYMENT ARE ACCEPTED, IS IT SECURE?

All payments and information are secure.  We accept Visa, Amex, MasterCard. 

WHAT IS YOUR REFUND AND RETURN POLICY?

All sales are final, orders may not be cancelled. 

WHAT IS INSURANCE? 

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.